Policy Report: The Demand-side of Public Service Delivery and the Strengthening of a New Malaysia
Malaysian voters made history recently when they elected a new coalition government after sixty-one years of one-party rule. While many factors played a role in this unprecedented political shift, the desire for better governance played a central role in shaping public opinion and influencing voter sentiment. The governance deficit here is not simply about high profile corruption scandals but about increasing concern with perceived weaknesses of the economy and the continuous decline in the quality of public service performance.
In this policy note, ThinkCity provides a framework for understanding the changing landscape of public administration in Malaysia and propose that it is time to re-balance its focus from the supply-side to the demand-side of public service delivery.
Read the full report here, or download it below as a PDF.
For a shorter policy brief, click here.